Shipping, Returns & Warranty
Shipping
Fast global delivery and hassle-free returns, so your next adventure starts sooner.
Where we ship
We ship across Australia and selected international destinations, including New Zealand, Japan, the United States, and Canada. Shipping availability and costs are calculated and displayed at checkout.
✨ Enjoy complimentary shipping on orders over $150 within Australia and over $200 internationally.
Order processing
Orders are processed within 1–2 business days, excluding weekends and public holidays. Once your order is on its way, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the journey.
Delivery timeframes
Delivery times vary depending on your location and selected shipping method. Estimated delivery windows will be shown at checkout and confirmed via tracking once your order is on its way.
Delivery protection – Parcel Protect (Australia only)
All Australian orders are automatically covered by Parcel Protect delivery insurance at no additional cost. This protection covers parcels that are lost, damaged during transit, or stolen in transit (subject to assessment). If you experience a delivery issue within Australia, click here using your order number and tracking details. Once your claim is assessed, we’ll assist with a replacement or refund where applicable.
International orders
If you experience a delivery issue with an international order, please contact us directly at thoughts@kunamathelabel.com. We’ll work with you to resolve the issue. Please note that international deliveries are not covered by Australian Parcel Protect.
Returns
Change of mind returns
We want you to love your Kunama pieces. If something isn’t quite right, we offer 30-day change of mind returns from the date your order is delivered. Returned items must be unworn, unwashed, and in original, resaleable condition with all tags attached. Items should be returned in their original packaging where possible.
For hygiene reasons, underwear and socks cannot be returned for a change of mind and may only be returned if faulty.
How to return an item
To start a return, simply email thoughts@kunamathelabel.com with your order number, the item(s) you wish to return, and the reason for return. We’ll respond within 24 business hours with return authorisation and instructions.
Return shipping
All returns must be sent using tracked shipping. Change of mind returns are the customer’s responsibility. For faulty or incorrect items, return shipping costs are covered by Kunama The Label. We are not responsible for items lost in transit during return shipment, so please keep your tracking receipt.
Exchanges
If your size or colour isn’t quite right, we’re here to help you find the perfect fit. Exchanges are processed as a return and a new order to ensure faster turnaround. Any price differences will be confirmed with you before proceeding.
Faulty Items & Warranty
We stand behind the quality of every Kunama garment with a 12-month quality guarantee from the date of purchase.
This warranty covers manufacturing defects, faulty stitching, fabric defects, and workmanship issues. It does not cover normal wear and tear, damage caused by misuse or accidents, failure to follow care instructions, or alterations made after purchase.
To make a warranty claim, please email thoughts@kunamathelabel.com with your order number or proof of purchase, clear photos of the issue (both close-up and full garment), a brief description of the fault, and details on how the garment has been cared for. Warranty claims are typically assessed within 48 hours. If approved, we’ll provide a prepaid return label and arrange a replacement or refund.
Refunds
Once your return is received, items are inspected within 3–5 business days. Approved refunds are processed within 2–3 business days after inspection and issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to process the funds.
Australian Consumer Law
This policy operates alongside your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. These consumer rights cannot be excluded.
Contact Us
If you have any questions about your order, returns, or sizing, our team is here to help.
We aim to respond within 24 hours on business days (Monday–Friday, 9am–5pm AEST).