Shipping, Returns & Warranty

Everything you need to know about returning, exchanging or claiming on your Kunama pieces, plus how we ship.

Returns at a glance

• 30 days to return from the day your order is delivered
• Unworn, unwashed, tags on and in resaleable condition
• Email us first at thoughts@kunamathelabel.com
• Change of mind: you pay return postage (tracked)
• Faulty or wrong item: we cover return postage
• Refund in 5 to 8 business days after your return arrives with us

Returns & exchanges

How to return an item

1. Email thoughts@kunamathelabel.com with your order number, the item(s) and the reason for return.
2. We reply within 1 business day with your return approval and instructions.
3. Send your item back with tracked postage, in its original packaging where possible, to the returns address in our approval email. Keep your proof of postage.

What can be returned

Change of mind returns (including wrong size or colour) are accepted within 30 days of delivery. Items must be unworn, unwashed and have all tags attached. For hygiene reasons, underwear and socks cannot be returned for change of mind, only if faulty. Original delivery charges are not refunded for change of mind returns.

Exchanges

Need a different size or colour? We process exchanges as a return plus a new order, so your new piece reaches you faster. We will confirm any price difference with you first.

Returning from overseas

Please email us before sending anything back to Australia, as we will give you customs instructions. You pay the return postage, any optional transit insurance, and any duties or clearance fees on the return parcel. Mark it as returned merchandise with your order details (not as a gift). We will tell you about any known charges before you send, and we will never deduct anything from your refund without your agreement.

Duties and taxes paid to customs or a carrier on your original order are not refunded by Kunama. If we collected duties at checkout, ask us and we will check what can be recovered.

Faulty items & warranty

Every Kunama garment comes with our 12-month warranty against manufacturing defects from the date of purchase. This covers faulty stitching, fabric defects and workmanship. It does not cover normal wear and tear, misuse or accidents, not following the care instructions, or alterations.

Faulty item or we sent the wrong one?

1. Email us before sending anything back. Include your order number or proof of purchase, close-up and full-garment photos, a short description of the issue, and how the garment has been cared for.
2. We assess your claim within 2 business days.
3. If approved, we send you a prepaid return label (or cover reasonable return costs from overseas) and arrange a replacement or refund.

Refunds

Once your return arrives, we inspect it within 3 to 5 business days. Approved refunds are processed within 2 to 3 business days after that, back to your original payment method. Your bank may take a few extra days to show the funds.

Shipping

We ship to Australia, New Zealand, Japan, the United States, Canada and the United Kingdom. Orders are packed within 1 to 2 business days and you will receive a tracking email once your order is on its way. Delivery estimates and costs are shown at checkout.

Free shipping on orders over $150 in Australia and over $200 internationally (AUD), and over £135 in the United Kingdom (after any discounts).

Lost, damaged or stolen in transit

Australia: every order is covered by Parcel Protect at no extra cost. Lodge a Parcel Protect claim here with your order number and tracking details. Once it is assessed, we will arrange a replacement or refund where applicable.

International: Parcel Protect does not apply. Email us and we will work with you to sort it out.

Duties and import taxes

USA & Canada: duties and taxes are collected at checkout and customs clearance is prepaid. If you are asked to pay again on delivery, email us before paying.

United Kingdom: prices are in pounds and include UK VAT. Orders up to £135: VAT is prepaid, so there is nothing to pay on delivery. Orders over £135: we remove the VAT at checkout, and UK VAT, any duty and a Royal Mail handling fee are payable by you on delivery.

New Zealand: usually no duty or GST on orders of NZ$1,000 or less. Above that, GST, duty and clearance fees may be payable by you unless already collected at checkout.

Japan: import duties, taxes and handling fees are not included in your order total and are payable by you if charged.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our warranty are in addition to other rights and remedies you have under the law. Nothing in this policy limits those rights.

Contact us

Questions about an order, a return or sizing? We are here to help and reply within 1 business day (Monday to Friday, 9am to 5pm AEST).

Email: thoughts@kunamathelabel.com
Phone: 1300 58 62 62
Postal address: Kunama The Label Pty Ltd, PO Box 828, Caringbah NSW 1495
ABN: 50 679 565 372

Please do not send returns to our PO Box. We will email you the returns address when we approve your return.

Updated 25/10/2026